By accessing and using the website darvien.com, you agree to comply with and be bound by the following Terms of Service. These terms apply to all visitors, users, and customers who access or purchase products from Darvien®.

Darvien® sells watches exclusively through its online store and recognizes the customer’s interest in purchasing the products offered on our website. This document establishes the general terms and conditions for using our services and purchasing our products.

I. Confidentiality

Darvien® is responsible for preserving the confidentiality of all personal data and information provided by customers during the purchasing process.

Our website uses secure encryption technology, and our systems are regularly monitored to prevent unauthorized access, in accordance with international data protection standards.

For more information, please review our Privacy Policy.

II. Customer Service (Support)

Our Customer Support team is available to assist you with questions, requests, or complaints related to your orders or any content available on our website.

You can contact us through the following channels:

📧 support@darvien.com
📞 +44 7529 538082

We typically respond within a few hours.

III. Delivery Policy

Estimated delivery times are displayed during the checkout process and are calculated in business days.

Deliveries are generally made Monday through Friday, and occasionally on weekends or holidays depending on logistics availability.

III.I – Product Dimensions and Suitability

It is the customer’s responsibility to verify product specifications before purchase to ensure that the product meets their expectations.

If any issue occurs, please contact our Customer Support team immediately.

III.II – Delivery Attempts

Up to three delivery attempts may be made at the address provided during checkout.

These attempts may occur on alternate days with intervals of up to 48 hours between each attempt.

An authorized person over 18 years old, with a valid identification document, must be available to receive and sign for the package.

After three unsuccessful delivery attempts, the order may be returned to the distribution center.

III.III – Changes After Purchase

Once an order has been confirmed, it may not be possible to change:

Payment method
Shipping address
Delivery priority or shipping speed

If you need assistance, please contact support as soon as possible.

III.IV – Shipping

Shipping availability and estimated delivery times are displayed at checkout.

Shipping costs may vary depending on the customer’s location and the logistics provider used.

III.V – Delivery Restrictions

Delivery personnel are not authorized to:

Enter the customer’s property
Perform installation or maintenance of products
Open product packaging
Deliver to an address different from the one listed in the order
Deliver to minors or individuals without proper identification

III.VI – Customs and Import Duties

Darvien® is not responsible for delays caused by customs clearance procedures or local tax regulations.

Depending on the destination country, customers may be required to pay customs duties, import taxes, or handling fees.

These charges are the responsibility of the customer.

IV. Right of Withdrawal (Returns)

Customers have the right to request a return or refund under the following conditions:

The request must be made within 30 calendar days from the date of delivery.

The product must be returned in its original packaging, unused and without damage.

IV.I – Return Request

Return requests must be made by contacting Customer Support through:

📧 support@darvien.com
📞 +44 7529 538082

Our team will provide instructions for completing the return process.

IV.II – Product Inspection

Once the returned product arrives at our distribution center, it will be inspected to ensure that all return conditions have been met.

If approved, the full purchase amount will be refunded.

IV.III – Refund Process

For purchases made using credit cards, the refund will be issued to the card provider and may appear on the next billing statement or subsequent statements depending on the bank.

For other payment methods, refunds will be processed using the same payment method used during the purchase.

V. Final Provisions

Darvien® reserves the right to update these Terms of Service at any time in order to remain compliant with applicable laws and improve our operations.

Customers are encouraged to review this document periodically to stay informed about any updates.

Contact Us

If you have any questions regarding these Terms of Service or your purchase, please contact our support team:

📧 support@darvien.com
📞 +44 7529 538082